Hi Guy who plays games! I enjoyed reading your post about Nintendo disallowing their customers to cancel digital preorders. It seems to be a regular theme of companies screwing over their customers, since I wrote my first blog post about Apple’s refusal to change their charging points. In that case, however, the EU was able to force Apple into signing an agreement that they will switch their charging to USB-C or micro usb cables due to the environmental impacts of thrown away wires.
I wonder why the court ruled in favor of Nintendo. If it is indeed against the EU’s Consumer Rights Directive, I do not see how Nintendo could have protected its stance on preorder returns. I would love to see more information about your source and how the case played out, because this makes no sense to me.
I agree with you that preordering games is rarely a good idea. Even established game franchises commonly come out with games that do not meet their own standard of quality, and receives outrage from the communities of players. I hope the common Nintendo consumer becomes aware of this policy, or they end up in disappointing situations with no way to get their money back.
A good policy that could help consumers would be required open betas for any game with preorders, so that players can get a feel for the game before placing their preorders. Of course, the real version of the game could unexpectedly be plagued with technical issues that could still ruin the experience for players.
At the end of the day, Nintendo’s policy is very predatory on consumers and players should stop preordering games until a change is made. I applaud the Consumer Authorities of Germany and Norway who were suing Nintendo, and hope they can find success soon.
It is really starting to feel like nobody cares about their customers anyway, and think the consumers will simply keep buying their products regardless. Looking at Apple’s success and now this, I am confused how these companies are not being punished by the consumers for the decisions they are making.
I was reading an article about Nintendo, specifically their return policy. Apparently Nintendo doesn’t allow customers to cancel digital preorders. For those that don’t know, a preodering is when you purchase something before it’s actually released. It usually has some benefit, like being slightly cheaper, or giving special bonuses, like special ingame items that can only be obtained by preordering. Consumer authorities of Germany and Norway were suing Nintendo, as it was against the EU’s Consumer Rights Directive, which says that you must be able to cancel online purchases to receive a refund. The case went to court, and the court ruled in favor of Nintendo, meaning that their policy of no online refunds stands.
A lot of people dislike the idea of preordering, as it is basically giving the company money and hoping that they keep their promises. It’s sort of the same as the crowdfunded companies- you give…
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Yellow Guy 